Terms & Conditions

01About Our Business

MRL Advanced MEDI Systems provides medical equipment and related services, including:

• Sale of new medical equipment
• Sale of refurbished medical equipment
• Medical equipment rental
• ICU equipment
• NICU equipment
• Operating Theatre equipment
• Ambulance equipment and setup
• Home ICU setup
• Medical equipment repair
• Annual Maintenance Contracts (AMC)
• Preventive maintenance
• Installation and commissioning
• Equipment servicing
• Biomedical equipment training
• Equipment sourcing and procurement

The availability of products and services may vary depending on location, equipment availability, manufacturer specifications and project requirements.

02Website Information

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.

However, product images, specifications, features, availability and descriptions may change based on manufacturer updates, equipment configuration or stock availability.

Website content should not be considered a substitute for the official technical documentation, operating manual or manufacturer instructions for any medical device.

03Product Availability

All products and equipment are subject to availability.

Displaying a product on our website does not necessarily mean that the product is currently available for immediate purchase or rental.

We may source equipment from manufacturers, authorised suppliers or other appropriate sources based on customer requirements.

04Product Pricing

Where prices are displayed, they are subject to change unless specifically confirmed in a quotation or order.

For equipment requiring configuration, installation, transportation or customisation, the final price may depend on the customer's requirements.

Applicable taxes, transportation, installation, commissioning, training, accessories or other charges may be charged separately where applicable and will be communicated to the customer.

05Quotations and Orders

A quotation issued by MRL Advanced MEDI Systems may include:

• Product details
• Quantity
• Price
• Applicable taxes
• Delivery charges
• Installation charges
• Warranty information
• Payment terms
• Delivery timeline
• Other applicable commercial conditions

A quotation does not constitute acceptance of an order until the order is confirmed by MRL Advanced MEDI Systems.

06Payment

Customers may be required to make full or partial payment depending on the applicable quotation, order or service agreement.

Payments may be made through the payment methods made available by us.

For online payments, transactions may be processed through third-party payment gateways.

Customers are responsible for providing accurate payment and billing information.

07Delivery

Delivery timelines provided by us are estimates unless specifically confirmed in writing.

Delivery may be affected by:

• Product availability
• Manufacturer or supplier delays
• Transportation conditions
• Customer site readiness
• Installation requirements
• Government restrictions
• Force majeure events
• Other circumstances outside our reasonable control

Customers should ensure that the delivery location is accessible and suitable for the equipment being supplied.

08Installation and Commissioning

Where installation or commissioning is included, the customer must ensure that the installation site meets the necessary technical and environmental requirements.

This may include appropriate:

• Electrical connections
• Space and access
• Medical gas connections where applicable
• Internet/network infrastructure where applicable
• Safety requirements
• Other manufacturer-specified requirements

Additional work required because of site conditions may be chargeable separately.

09Medical Equipment Use

Medical equipment must be operated only by appropriately trained and authorised personnel.

Customers are responsible for ensuring that equipment is used in accordance with:

• Manufacturer instructions
• Applicable safety procedures
• Applicable laws and regulations
• Recommended maintenance requirements
• Appropriate clinical and institutional protocols

MRL Advanced MEDI Systems does not provide medical diagnosis or treatment through its website.

10Rental Services

Equipment rental may be offered on short-term or long-term arrangements depending on availability and customer requirements.

Rental terms, duration, charges, security deposit, transportation, installation, maintenance responsibilities and return conditions may be specified separately in the rental agreement or quotation.

The customer must take reasonable care of rented equipment and must not modify, relocate or transfer the equipment without appropriate authorisation where such permission is required.

11Refurbished Equipment

Refurbished equipment may have previously been used and may have undergone inspection, servicing, repair, testing or refurbishment.

The condition, age, configuration, accessories and warranty of refurbished equipment may vary.

Specific warranty and condition details will be provided in the relevant quotation or order documentation.

12Warranty

Where a warranty is provided, it will be subject to the specific warranty terms applicable to the equipment.

The website currently states that a standard one-year warranty may be provided with equipment, subject to applicable product and commercial conditions.

Warranty coverage may exclude damage caused by:

• Misuse
• Negligence
• Unauthorised modification
• Improper installation
• Accidental damage
• Electrical or environmental issues
• Normal wear and tear
• Consumable parts
• Damage caused contrary to manufacturer instructions

The exact warranty applicable to a particular product will be specified in the quotation, invoice or warranty documentation.

13AMC and Repair Services

AMC services may include preventive maintenance, servicing and technical support according to the applicable AMC agreement.

The exact scope, response time, exclusions, spare parts coverage, labour coverage and other conditions will depend on the AMC agreement.

Repair services may be subject to inspection and diagnosis before the final repair cost is confirmed.

14Customer Responsibilities

Customers are responsible for:

• Providing accurate information
• Providing correct delivery and installation details
• Ensuring site readiness
• Providing authorised personnel for equipment operation
• Following manufacturer instructions
• Maintaining equipment appropriately
• Providing access to equipment for authorised service personnel
• Making payments according to agreed terms

15Intellectual Property

All website content, including text, graphics, logos, images, designs, layouts, trademarks and other materials, is owned by or licensed to MRL Advanced MEDI Systems or its respective rights holders.

You may not reproduce, copy, modify, distribute, publish or commercially exploit website content without prior written permission.

16Prohibited Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorised access to the website
• Introduce malicious code or harmful software
• Interfere with website security or functionality
• Copy website content for commercial use without permission
• Submit false or misleading information
• Use the website in a manner that may damage our business or reputation

17Limitation of Liability

To the extent permitted by applicable law, MRL Advanced MEDI Systems shall not be responsible for indirect, incidental, consequential or special losses arising from the use of the website or services.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.

18Force Majeure

We shall not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, fire, flood, war, strikes, government restrictions, transportation disruptions, supplier delays, epidemics, technical failures or other similar events.

19Changes to These Terms

We may modify these Terms from time to time.

Updated Terms will be published on this page with the revised effective date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

20Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Bangalore, Karnataka, unless otherwise agreed in writing.

21Contact Us