MRL Advanced MEDI Systems, operating under Chamundeshwari Medical Systems Pvt. Ltd. ("MRL Advanced MEDI Systems", "we", "us", or "our"), respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect information when you visit or interact with our website, mrlmedisystems.com, or contact us regarding our medical equipment, rental, repair, maintenance, AMC, installation, training and related services.
By using our website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.
01Information We Collect
We may collect information that you voluntarily provide to us, including:
- Full name
- Company, hospital, clinic or organisation name
- Email address
- Phone number
- Billing or business address
- Delivery or installation address
- Information about the medical equipment or services you are enquiring about
- Information provided through enquiry, quotation, demo or contact forms
- Details required for order processing, rental arrangements, AMC or service requests
- Any other information you voluntarily provide to us
We may also automatically collect limited technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of website access
- Referring website or source
- Basic website usage information
02How We Use Your Information
We may use the information collected to:
- Respond to enquiries and requests for quotations
- Provide product demonstrations and information
- Process equipment sales and rental requests
- Arrange delivery, installation and commissioning
- Provide repair and maintenance services
- Manage Annual Maintenance Contracts (AMC)
- Provide customer and technical support
- Communicate regarding orders, services, rentals or enquiries
- Process payments where applicable
- Maintain business and transaction records
- Improve our products, services and website
- Prevent fraud, misuse or unauthorised activity
- Comply with applicable legal and regulatory requirements
03Medical Information
MRL Advanced MEDI Systems supplies and services medical equipment. Our website is primarily intended for business, institutional and equipment-related enquiries.
We do not intentionally request unnecessary patient medical records or sensitive patient information through our website.
You should not submit patient medical records, medical reports, diagnostic information or other sensitive patient information through general website enquiry forms unless specifically requested through an appropriate and authorised channel.
If such information is inadvertently provided to us, we will handle it only to the extent reasonably necessary for the relevant request, service or legal obligation.
06Payment Information
Where online payments are made through a third-party payment gateway, payment information may be processed directly by the relevant payment service provider.
We do not intend to store complete card numbers, CVV numbers, UPI PINs, banking passwords or other confidential payment credentials on our website.
Payment processing is subject to the applicable terms and privacy policies of the payment service provider.
07Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
08Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide requested products or services
- Maintain business and transaction records
- Meet contractual obligations
- Resolve disputes
- Comply with applicable legal, tax and regulatory requirements
- Protect our legitimate business interests
When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.
09Third-Party Websites
Our website may contain links to third-party websites, services or platforms.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of such websites before providing personal information.
10Children's Privacy
Our website and services are primarily intended for hospitals, healthcare organisations, clinics, healthcare professionals, businesses and other customers.
We do not knowingly collect personal information from children through our website.
If you believe that a child has provided personal information to us, please contact us so that appropriate action can be taken.
11Your Rights
Subject to applicable law, you may contact us to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion where legally permissible
- Withdraw consent where processing is based on consent
- Raise concerns regarding the handling of your information
Certain information may need to be retained where required by law or for legitimate business purposes.
12Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or legal requirements.
Any updated version will be published on this page with a revised effective date.
13Contact Us
If you have questions, concerns or requests regarding this Privacy Policy, please contact us:
MRL Advanced MEDI Systems
Operating under: Chamundeshwari Medical Systems Pvt. Ltd.
Bangalore – 560066, Karnataka, India
Website: mrlmedisystems.com