Shipping & Delivery Policy

01Delivery Coverage

We provide delivery services across India, subject to product availability, location, transportation feasibility and applicable commercial conditions.

Delivery availability may vary depending on:

• Equipment type
• Customer location
• Equipment size and weight
• Installation requirements
• Transportation requirements
• Site accessibility
• Product availability

02Order Confirmation

Orders are processed after confirmation of the applicable quotation, purchase order or other agreed commercial documentation and receipt of the required payment or advance, where applicable.

Customers may receive order or delivery confirmation through email, phone or other communication channels.

03Delivery Timeline

Delivery timelines depend on the equipment, availability, location and installation requirements.

For standard available equipment, delivery may generally be arranged within the timeline communicated in the quotation or order confirmation.

Specially sourced, imported, refurbished, customised or project-specific equipment may require additional time.

The estimated delivery timeline will be communicated to the customer wherever reasonably possible.

04Factors That May Cause Delays

Delivery may be delayed due to:

• Product availability
• Manufacturer or supplier delays
• Import or customs-related procedures
• Transportation disruptions
• Weather conditions
• Government restrictions
• Customer site not being ready
• Installation or commissioning requirements
• Incorrect or incomplete delivery information
• Force majeure events

We will make reasonable efforts to communicate material delivery delays to the customer.

05Shipping Charges

Shipping and transportation charges may vary depending on:

• Delivery location
• Equipment type
• Equipment size and weight
• Special handling requirements
• Installation requirements
• Transportation method

Any applicable delivery or transportation charges will be communicated in the quotation or order confirmation.

06Installation and Commissioning

Certain medical equipment requires professional installation, testing and commissioning.

Where installation is included in the order, our authorised personnel or designated service team may coordinate the installation.

The customer must ensure that the site is ready before installation, including any required:

• Electrical connections
• Medical gas connections
• Space and access
• Environmental conditions
• Network or connectivity requirements
• Other technical requirements specified by the manufacturer

If additional site preparation is required, additional charges may apply.

07Delivery Inspection

Customers should inspect the equipment and packaging upon delivery.

If there is visible damage to the packaging or equipment, the customer should immediately notify the delivery personnel and contact MRL Advanced MEDI Systems.

Any damage or discrepancy should preferably be reported as soon as possible with supporting photographs or other relevant evidence.

08Incorrect or Incomplete Delivery

If the customer receives an incorrect item, missing accessory or other delivery discrepancy, the customer should contact us promptly.

We will review the matter and, where the discrepancy is confirmed to be attributable to us, take appropriate corrective action.

09Rental Equipment Delivery

For rental equipment, delivery, installation, collection and other related charges may depend on the rental agreement.

The customer is responsible for ensuring safe access to the delivery and installation location.

Rental equipment must be returned according to the agreed rental terms and in the agreed condition, subject to normal wear and tear.

10Home ICU Equipment Delivery

Where home ICU equipment is provided, delivery and installation may be arranged based on the customer's location and equipment requirements.

The installation location must be suitable for safe operation of the equipment.

The customer or responsible healthcare professional should ensure that the equipment is used only for its intended purpose and according to the manufacturer's instructions.

11Delivery of Refurbished Equipment

Refurbished equipment is delivered according to the specifications and condition agreed in the relevant quotation or order.

Delivery timelines may vary depending on inspection, refurbishment, servicing and equipment availability.

12Failed Delivery

A delivery may be unsuccessful if:

• The delivery address is incorrect
• No authorised person is available to receive the equipment
• The site is inaccessible
• The site is not ready for installation
• The customer refuses delivery without an agreed reason
• Additional site requirements have not been completed

Additional transportation or rescheduling charges may apply where the failed delivery or rescheduling is attributable to the customer.

13Delayed Delivery Due to Unforeseen Events

MRL Advanced MEDI Systems shall not be responsible for delivery delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, government restrictions, strikes, supplier delays or other force majeure events.

14Contact Us

For delivery-related questions or support, please contact: